Privacy Policy

About this Privacy Policy

Rolldorado Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy describes the types of information an online casino site may need to process, the reasons for using it, and the choices available to players. It applies to information collected through the website, account services, customer support interactions and other related online activities.

Personal information means information that identifies a person, or information that can reasonably be connected with a person or their account. The information handled will depend on how a player uses the website, which services are available, the checks that are required and the choices made about communications and cookies.

Players should provide information that is accurate, current and complete when creating or maintaining an account. If information changes, players should update it where account tools allow or contact support for assistance. Providing certain information may be necessary to open an account, complete verification, process transactions, respond to enquiries or meet legal and security requirements.

This policy should be read together with the website terms, responsible gaming information and any notices shown when particular information is collected. Where a separate notice explains a specific service or use of data, that notice may provide additional information.

Information we may handle

The information collected and used by a casino website can vary. It may include information supplied directly by a player, information created through account activity and technical information received when a player uses the website. Typical categories include the following:

• Account details, such as a player’s name, date of birth, contact details, login information, account preferences and responsible gaming settings.
• Identity and verification information, which may include identity documents, proof of age, proof of address or other information needed to confirm identity, eligibility and account ownership.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and information connected with refunds or payment checks. Payment information may also be processed by external payment providers.
• Gaming and account activity, such as sign-in history, account actions, participation records, communication history, support enquiries and information about the use of available services.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information and website activity.
• Cookie and similar technology data, including information about pages visited, session activity, preferences and interactions with the website.
• Information provided in communications, such as the contents of messages sent to support, details included in a complaint or request, and records needed to manage the enquiry.

Some information may be received from service providers that help with identity checks, payment processing, fraud prevention, website hosting, analytics, customer support or other operational services. These providers may collect or process information in accordance with their own privacy notices and the arrangements under which they provide services.

Players should avoid sending unnecessary sensitive information through general support channels. If information is needed for a specific check, instructions will generally explain what is required and how it should be provided securely.

How and why information is used

Personal information is used for purposes connected with providing and managing the website and its services. The main purposes may include:

• Creating, maintaining and securing a player account.
• Confirming identity, age, account ownership and eligibility to use the services.
• Processing deposits, withdrawals, refunds and other account transactions.
• Carrying out anti-fraud, anti-money-laundering, security and responsible gaming checks.
• Providing customer support, investigating questions and managing complaints or disputes.
• Keeping account, payment and activity records that are required for operational, legal, security or auditing purposes.
• Detecting and preventing unauthorised access, misuse of the website, suspicious activity and other risks.
• Improving website performance, reliability, content, functionality and user experience.
• Sending service messages, account notices, security alerts and other communications needed to operate the account.
• Sending promotional or marketing communications where permitted and where the player has not opted out or withdrawn consent.

Information may be combined from different parts of the website so that account, verification, payment and security processes can be managed consistently. For example, transaction information may be reviewed together with account and device information to identify unusual activity or protect an account. Automated tools may assist with these checks, although additional review may be used where appropriate.

Personal information may be shared with carefully selected service providers that perform functions on behalf of the website. These functions can include payment processing, identity and verification checks, fraud prevention, information technology, hosting, analytics, customer support, communications and security. Information may also be disclosed where necessary to protect players, protect the website, investigate suspected unlawful or unauthorised activity, resolve disputes or comply with a valid legal requirement.

Some service providers may process information in another country or from systems located outside Australia. Where this occurs, reasonable steps may be taken to protect information and require appropriate handling by the relevant provider. The location and arrangements of providers may change as services and technology develop.

Information is not kept forever. Records are retained only for as long as they are reasonably needed for the purposes described in this policy, unless a longer period is required for legal, regulatory, accounting, security, dispute resolution or record-keeping reasons. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to applicable requirements.

Cookies, security and your privacy choices

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account security, understand website usage and improve performance. Some cookies may be necessary for core features, while others may help with analytics, functionality or communications. Cookies may be placed by the website or by service providers supporting particular features.

Players can manage or delete cookies through their browser settings. Disabling cookies may affect login features, account functions, preferences or parts of the website. Browser settings may also provide options to block certain types of cookies, delete existing cookies or ask before a cookie is stored.

Keeping information secure

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring, encryption where appropriate, secure service providers and staff or contractor procedures. No website or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they believe an account has been accessed without permission.

Access, correction, deletion and marketing choices

Players may ask to access the personal information held about them, request correction of information that is inaccurate or incomplete, or ask for deletion of their data where deletion is available under applicable requirements. Players may also withdraw consent to marketing communications at any time. To exercise these rights or ask a privacy question, contact support@rolldoradocasino.click.

When making a privacy request, a player may be asked to provide enough information to confirm account ownership and understand the request. This helps protect personal information from being disclosed to the wrong person. Requests will be considered within a reasonable period, subject to applicable requirements and the complexity of the request.

A request to delete information may not be accepted in full where particular records must be retained for legal, security, fraud prevention, transaction, dispute or other legitimate record-keeping reasons. Where information cannot be deleted, its handling may be restricted where appropriate. Closing an account does not automatically remove every record connected with that account.

Players can withdraw consent to marketing by contacting support@rolldoradocasino.click. Players may also use an unsubscribe option included in a promotional message where one is provided. Stopping marketing messages will not prevent important service, account, security or transaction communications that are necessary to operate the account.

Changes to this policy

This Privacy Policy may be updated when services, technology, security practices or privacy requirements change. The latest version will be made available on the website. Players should review this page from time to time so they remain informed about how information may be handled.