Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form a legal agreement between you and Rolldorado Casino in relation to your use of the website, gaming platform and related services. They apply to browsing the website, creating an account, making a deposit, participating in games and requesting a withdrawal. If you do not agree with any part of these terms, you must not use the services.

The services are intended for people who are legally permitted to access online gambling services in their location. You must be at least 18 years old, or meet any higher minimum age that applies under the law where you live. You must also comply with all applicable Australian laws and any other laws that apply to you. It is your responsibility to check that using the services is lawful before registering or playing.

You may not use the website if you are located in a jurisdiction where online gambling is prohibited, restricted or not authorised for you. We may refuse access, suspend an account or cancel activity where we reasonably believe that a user is not eligible, is located in a restricted area or has provided misleading information.

These terms may be supported by additional rules. Game rules, promotional terms, payment instructions, privacy information and responsible gambling information may apply to particular parts of the services. If a specific rule conflicts with these terms, the specific rule will generally apply to the relevant activity, unless the law requires otherwise.

• You must provide accurate and current information when using the services.
• You must use the website only for personal, lawful and recreational purposes.
• You must not allow another person to use your account or access your account credentials.
• You must not use the services for fraud, money laundering, unlawful activity or any activity that could damage the platform or other users.
• You must follow the rules displayed for each game, promotion and payment method.

2. Accounts, identity checks and security

To access some or all services, you may need to create a personal account. You may only create and operate an account for yourself. Duplicate accounts, accounts created using false details and accounts created on behalf of another person are not permitted. We may restrict or close accounts where we identify duplicate registration, inaccurate information or other activity that breaches these terms.

You are responsible for keeping your login details confidential and for all activity carried out through your account. You should choose a strong password, avoid sharing access information and notify us through the available support channels if you believe that your account has been accessed without permission. You must not leave your account accessible to other people, including household members or minors.

We may ask you to complete identity, age, address, payment or source-of-funds checks. These checks help us meet legal, regulatory, security and responsible gambling obligations. You must provide documents and information that are genuine, complete, readable and current. Processing of personal information for these purposes is handled in accordance with the applicable Privacy Policy and privacy laws.

If you do not complete a requested verification process, or if the information supplied cannot be reasonably verified, access to some services may be delayed, limited or suspended. We may also retain information where required for legal, fraud-prevention, financial or record-keeping purposes. Restrictions will be applied in accordance with applicable law.

Account suspension or closure

We may suspend, restrict or close an account where we reasonably suspect a breach of these terms, unlawful conduct, fraud, collusion, abusive behaviour, attempts to bypass responsible gambling controls, payment irregularities or a risk to the security of the services. We may also take action where required by a legal obligation or a direction from an authorised body.

If an account is closed, you must stop using the services and must not open another account without permission. Any remaining balance will be dealt with in accordance with applicable law, the circumstances of the closure and any required verification. We will not use account closure to remove rights that cannot lawfully be excluded.

3. Deposits, games, withdrawals and promotions

You may only deposit funds using a payment method that you are authorised to use. Payment details must be accurate and, where required, connected to you as the account holder. We may reject, reverse or review a transaction if it appears unauthorised, unusual, fraudulent or inconsistent with these terms. You should check with your bank or payment provider about any fees, conversion costs or processing conditions that may apply.

Deposited funds are intended for participation in the available services and must not be used for unlawful purposes. You must not attempt to deposit funds obtained through fraud, theft or any other unlawful activity. We may delay access to funds while a payment, identity or security review is being completed.

Games must be played in accordance with the rules displayed on the website. Outcomes are determined by the applicable game system and relevant game rules. You are responsible for reviewing the rules, stake information and any applicable limits before confirming a play. A game entry or transaction may be treated as final once accepted by the system, subject to correction of an obvious error, a technical issue or a legal requirement.

If a technical fault, software error, communication failure or other system problem affects a game or transaction, we may void or correct the affected activity in a fair and lawful manner. We may also suspend a game or service while an issue is investigated. We will not knowingly rely on an obvious technical error to the detriment of a player where the law prevents this.

Withdrawal requests may be subject to account verification, payment checks, applicable transaction rules and any conditions clearly stated before the request is made. Withdrawals will generally be returned using an approved method and may be returned to the original payment source where appropriate. We may ask for further information before processing a withdrawal, particularly where required to confirm identity, ownership of funds or compliance with legal obligations.

Promotions and bonuses

Promotions, bonuses, rewards and promotional competitions may be offered from time to time. Each offer is subject to its own terms, including eligibility, entry requirements, expiry conditions, wagering or play requirements, excluded games, maximum or minimum values and withdrawal conditions where applicable. The relevant promotional terms will apply to the specific offer and should be read before participation.

Unless a promotion expressly states otherwise, offers are limited to one eligible person, household, device, payment method or account. We may refuse, withdraw or amend a promotion where there is suspected abuse, manipulation, duplicate participation, technical error or a breach of the promotional terms. Promotional benefits may be removed if they were awarded incorrectly or obtained through conduct that is not permitted.

We do not guarantee that a particular game, payment option, promotion or feature will always be available. Services may be changed, interrupted or withdrawn where reasonably necessary for maintenance, security, legal compliance, commercial reasons or the proper operation of the platform.

4. Responsible gambling and acceptable use

Gambling should be treated as entertainment, not as a way to make money or recover financial losses. You should only gamble with funds that you can afford to lose and should set personal limits before you begin. Never gamble when you are under the influence of alcohol or drugs, feeling distressed or attempting to solve financial difficulties.

Responsible gambling tools may be available through the account or support areas. Depending on the service, these may include deposit, loss, spend or session controls, cooling-off options, self-exclusion and access to gambling activity information. The availability and operation of a particular tool may depend on the service and applicable requirements. You should read the instructions carefully before activating a control.

A self-exclusion or account closure request should be made honestly and should not be bypassed by creating another account or using another person's account. We may take reasonable steps to prevent access where a responsible gambling restriction applies. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support from an appropriate Australian service or qualified professional.

You must use the website respectfully. Prohibited conduct includes threatening or abusive behaviour, harassment, interference with the platform, attempts to gain unauthorised access, use of malicious software, exploitation of vulnerabilities and conduct designed to manipulate a game, promotion or payment process.

5. Website use, liability and changes to these terms

The website and its content are provided for personal use. Unless permitted by law or with written permission, you must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit any part of the website, software, branding, text, graphics or other content. You must not remove copyright, trade mark or other ownership notices.

We aim to provide a reliable service, but we do not guarantee that the website will always be available, uninterrupted, secure or free from errors. Access may be affected by maintenance, internet services, device settings, third-party networks, software problems or events outside reasonable control. You are responsible for your device, internet connection, security software and any costs charged by your telecommunications or payment provider.

To the maximum extent permitted by law, we are not responsible for loss caused by your failure to protect account details, your misuse of the services, inaccurate information supplied by you, interruptions outside our reasonable control or your failure to follow these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

You are responsible for any taxes, reporting obligations or other costs that may apply to you as a result of using the services or receiving funds. You should obtain independent legal, financial or tax advice if you are uncertain about your obligations. We do not provide personal financial, legal or tax advice.

Changes and applicable law

We may update these Terms & Conditions to reflect changes to the services, technology, security practices, legal requirements or business operations. The updated version will be made available on the website. You should review the terms regularly. Continuing to use the services after an update is published may indicate acceptance of the revised terms, unless applicable law requires another form of notice or consent.

These terms are intended to be read consistently with applicable Australian law and any mandatory rights that apply to you. If a court or authorised authority finds that a provision is invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary, while the remaining provisions will continue to operate. Any dispute should first be raised through the available support channels so that it can be reviewed and resolved fairly where possible.