Responsible Gaming

Gambling should remain entertainment

Online gambling can be enjoyable when it is treated as entertainment and kept within sensible personal boundaries. It also carries a genuine risk of financial loss. No game, result or betting pattern can guarantee a win, and previous results do not predict future outcomes. You should always expect that you may lose the money you choose to gamble.

Gambling is not a reliable way to earn income, pay bills, clear debts or improve your financial position. Avoid using borrowed money, credit intended for essential expenses or funds set aside for rent, mortgage payments, food, education and other necessities. Your gambling budget should be separate from your everyday spending and should not affect the people who depend on you.

Before you play

• Decide how much time and money you can afford to spend before opening a game.
• Set a maximum loss amount and stop when you reach it.
• Treat any winnings as a possible outcome, not as an expected source of income.
• Do not gamble when you are upset, stressed, tired, affected by alcohol or using medication that affects your judgement.
• Keep gambling separate from important responsibilities, work, study and family time.
• Check the applicable rules and restrictions for your location before using an online gambling service.

A break can help you stay in control. If gambling stops feeling like a choice or begins to cause worry, take action early rather than waiting for the situation to become more serious.

Set limits that suit your circumstances

Personal limits are one of the simplest ways to keep gambling within a planned budget. Consider setting both a money limit and a time limit. A money limit can cover the amount deposited, the amount wagered or the amount you are prepared to lose. A time limit can help prevent longer sessions that may lead to decisions you would not normally make.

Use available account controls

Depending on the service and your location, account controls may include deposit limits, wagering limits, loss limits, session reminders, reality checks, temporary breaks or account closure. Review the responsible gaming area of your account to see which controls are available. Read the information shown before confirming a limit, including when it takes effect and how it can be changed.

Choose limits before gambling, while you are calm and able to make a considered decision. Do not increase a limit simply because you have experienced losses or because you believe a win is due. If a control no longer feels sufficient, reduce your activity and consider taking a longer break or closing your account.

Keep track of your activity

• Review your deposits, withdrawals and playing history regularly.
• Compare your gambling spend with your normal household budget.
• Use a separate payment method or account only if it helps you maintain a clear, fixed budget.
• Avoid keeping several gambling accounts if this makes it difficult to understand your total spending.
• Set an alarm or planned stopping time before beginning a session.
• Record how gambling affects your mood, sleep, work and relationships.

Limits are most effective when they are realistic, monitored and respected. They should support your broader financial plan, not replace it.

Recognise signs that gambling may be becoming a problem

Problem gambling can develop gradually. You may not notice the change immediately, or you may feel that you can manage it without help. Paying attention to changes in your behaviour can make it easier to take positive action early.

Possible warning signs

• Spending more time or money gambling than you originally planned.
• Trying to win back losses by continuing to gamble or increasing the amount wagered.
• Feeling restless, irritable or worried when you cannot gamble.
• Thinking about gambling during work, study, family time or other important activities.
• Hiding your gambling, deposits, losses or account activity from people close to you.
• Borrowing money, selling possessions or using funds needed for essential expenses.
• Missing bills, work, study or social commitments because of gambling.
• Gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
• Making repeated promises to stop or cut back but finding it difficult to do so.
• Feeling guilt, shame, anxiety or hopelessness after gambling.

One sign does not automatically mean that you have a gambling problem, but several signs together deserve attention. You do not need to wait for a crisis before asking for support. Speaking with someone you trust or a qualified support service can help you understand your options without judgement.

Avoid chasing losses

Chasing losses means continuing to gamble or increasing stakes in an attempt to recover money already lost. This can lead to larger losses and make it harder to stop. A loss is not a reason to place another bet, and a win is not a reason to continue beyond your planned limit. If you notice that you are chasing, end the session, log out and take a break.

Take a break or close your account

If you want to stop gambling for a period, a temporary break may help create distance from the activity. If you do not want to gamble at all, account closure or self-exclusion may be more appropriate. Choose the option that best matches your needs and follow the instructions available through your account or the relevant support process.

When requesting a break

1. Decide whether you need a short break, a longer period away or permanent closure.
2. Use the responsible gaming or account support options available to you.
3. Do not open another account or use another person’s account during the break.
4. Remove saved payment details and gambling-related reminders where possible.
5. Tell a trusted person about your decision so they can provide encouragement and accountability.
6. Consider contacting a gambling support service for help with the reasons you want to stop.

Account closure or self-exclusion may limit access to the account, but it does not by itself resolve financial, emotional or relationship concerns. Additional support may be useful, especially if gambling has caused debt, conflict or distress. If you have funds or an unresolved account matter, use the applicable account support process and keep records of your request.

Do not attempt to bypass a restriction by creating another account or providing access to another person. Account sharing can create safety, privacy and compliance risks, and may prevent effective safeguards from working.

Support, privacy and underage protection

Getting help in Australia

Free and confidential gambling support is available in Australia through professional counselling and information services, including Gambling Help Online and services provided in your state or territory. You can search for current official support options through trusted Australian government or health service websites. These services can assist with reducing or stopping gambling, managing urges, dealing with financial stress and supporting family members affected by someone else’s gambling.

If gambling has left you feeling unsafe, overwhelmed or at risk of harming yourself, seek urgent help from emergency services or a crisis support service in your area. Your safety is more important than any account, balance or gambling activity.

Protect your account

Keep your login details private and use a strong, unique password. Do not allow another person to gamble through your account, and do not use someone else’s account. Check your account activity and contact the relevant support channel promptly if you notice anything you do not recognise. Protecting access to your account also helps prevent unauthorised gambling and supports responsible use.

Young people and vulnerable persons

Gambling services are intended for adults who meet the applicable age and legal requirements. Young people must not create or use an account. Parents and carers should use device controls, payment safeguards and clear household rules to reduce access to gambling sites and payment methods. Never provide your account, device or payment details to a minor.

Responsible gaming is a shared responsibility. Rolldorado Casino encourages players to understand the risks, use available controls and seek help whenever gambling no longer feels safe, affordable or enjoyable. Rules and support options can vary across Australia, so check the information that applies to your state or territory and your personal circumstances.